Contact HaiVL

Effective date: 2026-05-16 · Last updated: 2026-05-16 · Version 1.0

General questions, feedback, partnerships

Email: [email protected]
Response time: within 5 business days

Account appeals (after content removal or suspension)

Email: [email protected]
Response time: within 7 business days
Window: file within 14 days of the moderation decision

Copyright (DMCA) notices and counter-notifications

Email: [email protected]
Response time: 24 hours for acknowledgment, 48 hours for content action
See full DMCA process: DMCA Policy

Privacy requests (CCPA, data deletion, data export)

Email: [email protected]
Response time: 30 days (45 days for CCPA, up to 90 for complex)
See details: Privacy Policy

Press inquiries

Email: [email protected]
Response time: within 5 business days

Trademark complaints

Email: [email protected] with subject line "Trademark Complaint"
Response time: 7 business days

A note on response times

HaiVL is operated by a small team. We respond as quickly as we can but cannot guarantee specific response times outside legal obligations (DMCA, privacy requests). For urgent matters, mark "URGENT" in the subject line.

We do not respond to:

Sales pitches or unsolicited marketing
SEO link exchange offers
Cryptocurrency partnership inquiries
Affiliate program proposals from MLM, adult, gambling, or similar industries

We do respond to:

Genuine community feedback
Legitimate partnership inquiries
Legal notices and process
Press from established outlets
User questions and support requests